Refund policy

CANCELLATION & REFUND POLICY FOR SERVICES:

Appointments missed with no notification and less than 24 hours notice are considered forfeit and will require another payment to book a session. If for some reason you are unable to make your confirmed appointment, a minimum 24 hour advance notice is required. If you have to reschedule with less than 24 hours notice or do not show up for your appointment there will be a $50 fee payable that will be taken from your initial payment, the rest of the payment you have made for the appointment will be refunded to you. 

Any refund requests for services that are made more than 3 days before your booking can be refunded in full or an alternative appointment can be arranged.

Please email Hale at hello@blessedblue.com.au or contact 0404 046 184 to make any changes to your appointments. All consultations need to be paid in full before your appointment day.

In the unusual event that Hale is unable to keep your scheduled appointment, you will be re-booked as soon as possible or provided a full refund if you prefer.  

RETURNS POLICY FOR PRODUCTS:

Our policy on refunds and returns is in line with Australian Consumer Law. Under the Trade Practices Act 1974 you may seek a refund if the goods:

• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our staff
• don’t match our description or sample
• have defects that were not obvious or we did not bring to your attention

However, the goods must be returned within a reasonable period and you will be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

Please choose carefully as you are not entitled to a refund if you simply change your mind.

Please keep your receipt as proof of purchase.

The above is your legal right as set out by the Australian Competition & Consumer Commission. This can be confirmed in detail on the ACCC website – Consumer Guarantees.